Before You Start a Return
Having second thoughts? Betterguards gladly accepts eligible products for exchange, store credit, or refund within 30 days of purchase.
To be eligible, returned items must:
- Have original tags attached
- Be unused and in sellable condition
- Be accompanied by proof of purchase
Before starting a return, please review the information below and our Returns Policy to ensure your request meets all requirements.
Double-check the fit
Many return requests are related to fit. In many cases, the size is correct, but reviewing the sizing guide or pull-on instructions makes all the difference.
Taking a moment to check these resources may save you time and help you get the best experience with your products.
Sizing Instructions
Pull On Instructions
The BetterGuard is designed for a secure, compression fit, which should feel snug.
Helpful tips:
- Proper pull-on technique makes a big difference
- The brace may feel tight initially, but it should feel supportive once fully on
- Most users find it easier on their second or third try
Check our FAQs
Many common questions are answered in our FAQ, including:
- Questions about products
- Ordering and payment questions
- Shipments and deliveries
- Warranty coverage and returns
Need Help? Talk to a Human
If you need assistance, our BetterCare team is happy to help. We can:
- Confirm sizing
- Walk you through pull-on tips
- Answer product or return-related questions
Email us: info@betterguards.com
Monday – Friday
9 AM – 5 PM ET