A return authorization (RA) must be issued from BetterGuards Technology Inc. Any return without a return authorization number on the outside of the shipping package will be refused. A time limit of 60 days from the date of purchase for returns applies for all consumer purchases (i.e. non-retail). All returns must be in original packaging and received in new and resalable condition. Credits for returns are issued only to original purchaser. BetterGuards strongly recommends shipping your return through United Parcel Service (UPS). BetterGuards is not responsible for returned packages lost by any delivery service.